Privacy Policy

Last updated: July 2026 · CareBridge Australia (ABN pending)

CareBridge Australia ("we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024. This policy explains how we collect, use, store, and disclose your personal information.

1. What we collect

Depending on whether you are a care worker or a provider, we may collect:

• Workers: name, contact details (email, phone, WhatsApp), country of residence, qualifications and work experience, languages spoken, visa status, and — with your explicit consent — sensitive information such as screening check status (NDIS Worker Screening / police certificate details) and cultural or religious background where relevant to cultural matching.
• Providers: contact name, organisation details, staffing requirements, and communication history.

2. Why we collect it

• To match care workers with suitable Australian aged care and NDIS providers
• To deliver and administer our AU Readiness Training
• To verify qualifications and screening clearances before presenting candidates
• To communicate with you about your registration, enquiry, or placement
• To comply with our legal obligations, including record-keeping requirements

We only use your information for the purposes for which it was collected. We do not sell your personal information, and we do not use it for unrelated marketing without separate consent.

3. Sensitive information

Cultural background, religion, and health-related qualifications are "sensitive information" under the Privacy Act. We collect these only with your explicit consent and only where they are directly relevant to cultural matching or role requirements. You may decline to provide them; this may limit our matching capability but will not prevent registration.

4. Who we share it with

• Providers: we share worker profiles with prospective employers only for placement consideration, and only profiles relevant to their stated requirements.
• Registered migration agent partner: with your consent, when you request visa assistance.
• Skills assessment bodies: only when you ask us to support a referral.
• Service providers: secure hosting and database platforms that store data on our behalf under confidentiality obligations.

Where your information may be accessed from outside Australia (for example, by our overseas coordination staff), we take reasonable steps to ensure equivalent privacy protection and obtain your consent for cross-border disclosure in accordance with APP 8.

5. How we protect it

We apply technical and organisational security measures as required by APP 11, including access controls, encrypted storage of sensitive fields, and staff confidentiality obligations. We retain worker records for up to 7 years after placement (in line with aged care record-keeping requirements) and unplaced registrations for up to 2 years, after which data is securely deleted.

6. Your rights

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for future use (this may end our ability to place you)
• Complain about our handling of your information

To exercise any right, email hello@carebridgeaustralia.com.au. We respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Data breaches

In the event of a data breach likely to result in serious harm, we will assess the breach and notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

8. Automated tools

We may use software tools to assist in shortlisting worker-provider matches. All matching decisions are reviewed and made by a human. If we introduce substantially automated decision-making, we will update this policy with details of the decisions and information involved, as required from December 2026.

9. Contact

Privacy questions: hello@carebridgeaustralia.com.au